Systems Design Northwest, Inc. provides Ambulance Billing Services to over 60 providers. Because we specialize in ambulance billing, we are able to achieve a level of service unmatched in the industry.
The billing process starts when you send us your completed trip reports. From these reports, we set up the accounts, determine the proper coding for the diagnosis and procedures utilized and how they should be billed. If it is an insurance claim, we bill it immediately. Most insurance claims are sent electronically, cutting down on the turn around time, eliminating errors and improving cash flow.
Getting the original bill out is just the beginning. What sets us apart from the competition is our extensive follow-up. By reviewing every outstanding account every month, things don't 'fall through the cracks'.
We customize our procedures for handling private pay accounts for each client to match their collection philosophy. Some clients choose to utilize collection agencies, others do not. Some have established 'Charity Policies', others have not. We will work with you to make sure we handle your account the way you want.
Customer service is so important in this industry. We realize that we are representing you, the ambulance provider, when we are talking with the patients. Experience has shown that treating people the way we would want to be treated is not only the right thing to do, it's good for business.
The bottom line is this: We understand that the people you transport are not just 'patients'. They are also your neighbors, fellow citizens and tax payers and should be treated with courtesy and respect.
